WARRANTY & CLOSE THE LOOP
This is specifically for pieces that do not qualify for a return or exchange - Use our online warranty and close the loop claims portal.
Please read through our full terms and conditions below, prior to processing your claim.
WARRANTY PORTAL
Warranty & Close the Loop
We offer exchanges on eligible orders for another size or product, subject to availability.
Customers are responsible for all associated return costs.
Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. Unfortunately, we also cannot set items aside for exchanges. To ensure you can successfully exchange and receive your new item, we recommend processing and shipping your return to us ASAP.
If we cannot fulfil your exchange request, we will contact you to work out a satisfactory outcome.
All full price items (excl. earrings) can be returned within 14 days of your delivery date for a refund.
Customers are responsible for all associated return costs.
Funds generally take 3-5 business days to clear back into the original payment method used to place the order. Please contact support@merchantsofthesun.com.au for all refund enquires.
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.